ABOUT US
Quality Council NV and Quality Council Bonaire BV are affiliated companies within the Quality Council Holding Group (Quality Council). Quality Council was established in 2004 on the island of Curacao in the Caribbean to initiate consulting services in quality management. Quality Council has meanwhile developed as a specialist in the design and implementation of quality, occupational health and safety and environmental management systems, as well as project management and implementation, against world renowned standards.
THE QUALITY COUNCIL CODE OF ETHICS
Fundamental Principles
Quality Council requires its employees and certification holders to conduct themselves ethically by:- Being honest and impartial in serving the public, their employers, stakeholders and clients.
- Striving to increase the competence and prestige of the quality profession, and
- Using their knowledge and skill for the enhancement of human welfare.
Employees and certified professionals are required to observe the tenets set forth below:
Relations with the Public
Article 1.
Hold paramount the safety, health, and welfare of the public in the performance of their professional duties.
Relations with Employers and Clients
Article 2.
Perform services only in their areas of competence.
Article 3.
Continue their professional development throughout their careers and provide opportunities for the professional and ethical development of others.
Article 4.
Act in a professional manner in dealings with Quality Council staff, employees, stakeholders and each employer, customer or client.
Article 5.
Act as faithful agents or trustees and avoid conflict of interest and the appearance of conflicts of interest.
Relations with Peers
Article 6.
Build their professional reputation on the merit of their services and not compete unfairly with others.
Article 7.
Assure that credit for the work of others is given to those to whom it is due.
OUR SERVICES
The general service policy and prerequisites for all contractual interventions include the following:
- Services are provided solely by certified quality professionals. Competence is guaranteed in accordance with the international standard of ISO 10019 “Guidelines for the selection of quality management system consultants and use of their services”
- Each contractual commitment is ventured with priory agreed milestones, deliverables or other forms of agreed productivity.
- Each assignment is ventured in a clear and transparent manner, assuring a fresh, new and inspiring approach to problem solving.
- Each agreed deliverable is evaluated with the aim to ascertain that all customer expectations are exceeded.
- Our Quality Council Code of Ethics will apply at all times and for every assignment and professional.
Our services include all tasks required to achieve performance excellence through management system certification, grouped in the following categories:
Documentation
The creation, review, updating or maintenance of all documentation required any organization to provide control of work processes against ISO 9001, ISO 14001, ISO 15189, ISO 17025, ISO 45001 or related requirements. This includes quality, safety, environmental or integrated management system manual and policies, procedures, job descriptions, work instructions and forms. In general, all documentation is provided against the guidelines of ISO/TR 10013 “Guidelines for quality Management System Documentation”.
In situations where responsibilities are not documented, Quality Council will provide that documentation with the most appropriate vehicle so as to assure quality control. In this contemporary electronic age, documentation is not solely limited to written documents, but include digital videos, sound files and animations, all retrievable from a single source document management system.
Training
Quality Council can provide training to close the gap between job requirements and the actual level of skills and knowledge of the individuals. With the focus on this objective, innovative training delivery methods are deployed, including classroom training, on-the-job training, coaching, modeling, management development, mentoring and tutoring self-directed learning programs.
Implementation and guidance
Quality never happens by accident. It is a deliberate approach to achieve excellence. Having documented the work processes and having trained the individuals in providing the human intervention necessary, does not provide guarantee that processes will flow as documented. Quality Council can provide the management of change necessary and assist the organization with guidance to do what it takes to achieve conformance. Conformity is sought against the international requirements, or whatever is set forth from the normative references adopted. Quality Council also specializes in all kinds of measurement systems and calibration and proficiency testing.
Management System Auditing
With audits the management system is verified for compliance against the normative requirements. The normative requirements are not limited to ISO 9001, ISO 14001 and internal procedures, but include the complete spectrum of all legal and regulatory requirements to which the organization is to abide.
INTERNATIONAL AFFILIATIONS AND LINKS
The American Society for Quality (ASQ), the global voice of quality, is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better.
The International Organization for Standardization (ISO) is the world’s largest developer and publisher of International Standards. ISO is a network of the national standards institutes of 163 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.
Because “International Organization for Standardization” would have different acronyms in different languages (“IOS” in English, “OIN” in French for Organisation internationale de normalisation), its founders decided to give it also a short, all-purpose name. They chose “ISO”, derived from the Greek isos, meaning “equal”. Whatever the country, whatever the language, the short form of the organization’s name is always ISO.
Harmosizatie Kwaliteitsbeoordeling in de Zorgsector (HKZ) is a Dutch normative institute for sustained quality improvement in healthcare. The institute develops norms and standards for more than 30 branches in healthcare, ranging from pharmacies, ambulance services, home care to child care.
Launched in 1991, Investors in People is the UK’s leading people management standard. It specializes in transforming business performance through people. Over a third of the UK’s workforce uses Investors in People today, and employers do so because they see a number of real business benefits.
The ASQ Six Sigma Forum offers informal and practical opportunities for Six Sigma professionals at any experience level to share knowledge and solutions.
The National Institute of Standards and Technology (NIST) is the US most renowned authority to promote U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life. From the smart electric power grid and electronic health records to atomic clocks, advanced nanomaterials, and computer chips, innumerable products and services rely in some way on technology, measurement, and standards provided by the NIST.
This web link provides a wealth of information and free downloads, including the Baldrige Criteria for Performance Excellence.
CONTACT US
CURAÇAO
Quality Council NV
Kaminda Aguila 6A
PO Box 3016
Curaçao
BONAIRE
Quality Council Bonaire BV
Kaya Breda 68E
Bonaire, Dutch Caribbean
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